[Vitamin E]

Dear Valued Mobile ESPN Customer,

We certainly apologize for the inconvenience this issue has caused you. The
trouble ticket has been assigned to a help desk representative although we still do not have an update as to what is causing the issues. We have sent an e-mail to their department to try and get a follow up on what is going on and hope to hear from them ASAP. As soon as we hear something on our end we will definitely give you a call. Again, thanks for your continued patience while we deal with this problem.

Regards,

Mobile ESPN Customer Care Team

I don't have a copy of my email response demanding a new phone FedEx'ed here by Thursday.

I'll post their response once recieved.